Refund Policy
At Tingle Linges, client satisfaction and complete transparency are at the heart of our service. While intimate wear is subject to strict hygiene standards, refunds are applicable in specific cases such as approved order cancellations or verified manufacturing defects.
1. Refund Eligibility
Refunds are strictly issued under the following circumstances:
- Pre-Dispatch Order Cancellation: If an order is cancelled prior to dispatch.
- Verified Manufacturing Defects or Fulfillment Errors: If an item is received damaged or incorrect and a suitable replacement is unavailable, following our quality team’s inspection.
2. Processing & Settlement Timelines
- Inspection & Approval: Once your returned item or cancellation is received and verified by our quality assurance team, an approval notification will be sent to you via WhatsApp or Email.
- Processing Period: Approved refunds are credited directly to your original payment method (bank account, credit/debit card, or electronic wallet) within 7 to 14 working days.
- Bank Processing: Please note that bank clearing and credit card posting times may vary depending on your financial institution.
3. Store Credit Option (Instant)
- For faster resolution, clients may also choose an immediate Tingle Linges Store Credit / Digital Gift Voucher, which carries no expiry and can be applied instantly toward any future purchase.
4. Contact Our Concierge
For any questions regarding a pending refund:
- 📱 WhatsApp Concierge: +92 334 1333555
- 📧 Email: